White Plains Hospital Receives Healthgrades 2016 Outstanding Patient Experience Award


The Hospital Is a Two-Time Recipient; Award Given to Only 15% of Hospitals Nationwide

WHITE PLAINS, NY (April 25, 2016) – White Plains Hospital is once again a recipient of the Outstanding Patient Experience AwardTM from Healthgrades, a leading online resource for information about physicians and hospitals.

Outstanding Patient Experience Award recipients were identified through an evaluation of 10 patient experience measures, using data collected from a 32-question HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Services) survey of the hospital’s own patients. The survey questions focus on patients’ perspectives of their care during their inpatient hospital stay.

“It is an honor to once again be recognized by Healthgrades for the top quality patient care and service excellence that is a cornerstone of our mission,” said Susan Fox, President and CEO of White Plains Hospital. “This award provides validation of what we already believe to be true, that we are providing the very best experience for our patients.”

Hospitals that are top performers in patient experience continuously monitor trends in what patients find important as it relates to their overall assessment of a hospital stay.

“Consumers are increasingly using patient experience and satisfaction as a measure to both evaluate hospitals and to select where they want to obtain care,” said Evan Marks, Chief Strategy Officer, Healthgrades. “We commend those hospitals that have achieved the Healthgrades 2016 Outstanding Patient Experience Award for delivering superior patient care experiences during their hospital stay.”

There were 448 recipients that achieved the 2016 Healthgrades Outstanding Patient Experience Award™, representing the top 15% of hospitals in the nation for patient experience. Healthgrades evaluated 3,858 hospitals that submitted patient surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2014 – March 2015, and White Plains Hospital ranked in the top 10% of hospitals nationwide.

About White Plains Hospital

White Plains Hospital (WPH) is a 292-bed not-for-profit health care organization with the primary mission of providing exceptional acute and preventive medical care to all people who live in, work in or visit Westchester County and its surrounding areas. Centers of Excellence include the Dickstein Cancer Treatment PavilionThe William & Sylvia Silberstein Neonatal & Maternity Centerand The Ruth and Jerome A. Siegel Stroke Center. The Hospital’s Flanzer Emergency Department is the busiest in Westchester County, seeing nearly 57,000 visits a year. White Plains Hospital performs lifesaving emergency and elective angioplasty in its Joan and Alan Herfort, M.D. Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory and Marie Promuto Cardiac Catheterization Laboratory.White Plains Hospital also has outpatient medical facilities in Armonk and New Rochelle. The Hospital is fully accredited by the Joint Commission and earned its recognition as a Top Performer for Key Quality Measures® in 2015 and 2013. The Hospital is also an eleven-time winner of the Consumer Choice Award, an honor given to the nation’s top hospitals by the National Research Corporation, and received Magnet® designation in 2012 from the American Nurses Credentialing Center (ANCC). In 2014 and 2016, White Plains Hospital received the Outstanding Patient Experience Award from Healthgrades®, given to only 15% of hospitals nationwide. White Plains Hospital is a proud member of the Montefiore Health System. For additional information, visit http://www.wphospital.org.

About Healthgrades

Healthgrades, headquartered in Denver, Colorado, is the leading online resource for comprehensive information about physicians and hospitals. Today, more than one million people a day use the Healthgrades websites to search, compare and connect with hospitals and physicians based on the most important measures when selecting a healthcare provider: experience, hospital quality and patient satisfaction. For more information about Healthgrades, visit http://www.healthgrades.comor download the Healthgrades iPhone app.