White Plains Hospital Physician Associates understands the importance of finding a health care provider that best fits your needs. We are committed to providing you transparent information to make informed decisions. One important way we are doing this is by publishing star ratings and patient comments on our provider profiles.
We partner with Press Ganey, an independent leading provider of patient experience measurement, performance analytics and strategic advisory solutions for health care organizations across the continuum of care. With 30 years of experience, Press Ganey is recognized as a pioneer and thought leader in patient experience measurement and performance improvement solutions.
Only patients who are treated by a White Plains Hospital Physician are invited to complete the survey. Patients receive a survey within 24 hours of Press Ganey’s receipt of the patient’s physician visit. This feedback is used to improve every dimension of the patient experience. Partnering with Press Ganey helps understand patient needs and support the goal of providing each patient with an exceptional experience of care. Surveys are distributed two ways:
The Star Ratings are based on patient responses to four survey provider questions.
All responses are averaged together and converted to a 5-point star rating system, which is applied consistently to all providers.
We are committed to full transparency and will post both positive and negative comments from the survey. We maintain a rigorous process to review and remove comments that could be libelous, slanderous, or defamatory, are unrelated to the provider or violate patient privacy in accordance with HIPPA.
To ensure the data is statistically valid, we only post star ratings for providers who have 30 or more survey responses during a rolling 12-month period.
When the Press Ganey Seal of Integrity accompanies the physician star rating and comments, you can be sure that the information is valid and objective. The measures have been tested in national validation studies to ensure reliability, predictive validity and construct validity. By displaying the Seal of Integrity an organization proudly acknowledges that the data meet scientifically-rigorous standards, and the organization is certified to meet the following requirements: