YOUR HEALTH IS ESSENTIAL
Over the past few months, we’ve all been through a lot — and a lot has changed.
At our WPHPA practices, infection prevention has always been a top priority and we’ve updated our facilities with the strictest of cleaning regimens, protective equipment, and additional policies to ensure the health and safety of our staff and patients. We are here for you and ready to treat everything from the exceptional to the everyday.
What patients can expect for their visit to our White Plains Hospital Physician Associates:
Social Distancing Works:
As always, we are dedicated to making your visit safe, seamless and comfortable. Social distancing will be practiced during check-in and our waiting rooms have been organized to adhere to social distancing guidelines. We removed all magazines and paper in the waiting rooms as well as coffee/snack stations and Plexiglass has been installed at all reception desks. Appointments will be scheduled further apart to promote separation and minimize wait times in public areas and patients are now required to wear their face coverings to appointments.
When you call for an appointment, office staff will ask questions pertaining to possible symptoms of COVID-19 and recent travel history so they can determine the appropriate course of action. In some cases, a Virtual Health Visit may be recommended. Additional measures include:
- All patients and staff will receive a temperature check as they enter the building.
- If patients were not screened via phone within 24 hours, they will be screened again before heading to the reception desk.
The safety of you and your loved ones remains our top priority. For the protection of everyone, we are discouraging visitors whenever possible to appointments and screenings, except for special circumstances.
Personal Protective Equipment:
Staff is taking the utmost precautions by wearing PPE during appointments across all of our facilities. In addition, all patients must wear face masks for appointments.
Extraordinary Disinfectant Practices
Infection prevention has always been our top priority and we are now taking special precautions to further ensure the safety of our patients and staff. More frequent cleaning practices are in place throughout all of our practices. We are focusing on all high touch areas and clean multiple times throughout the day to make sure every area is continuously disinfected. Waiting rooms are wiped down every hour, and exam rooms are disinfected after every patient visit. We are also scheduling sick appointments at the end of the day to provide time to properly disinfect our offices overnight.